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According to the Chicago Tribune, "The store managers’ performance will largely determine just how successful McDonald’s is going forward."
Bernie Ebbers is nothing more than another manager who fell victim to Defending and Extending a broken Success Formula.
Spyglass used the lost market share and financial losses to spur a Disruption, and then they redirected their energies into new markets.
Lock-in can afflict any company of any size or age.
Wal-Mart has done about everything a discount retailer can do right.
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