Listening to your biggest, and your best, customers is important, but you won’t learn much about the market.
good sailors pay attention to the behavior of these ribbons so they can interpret the wind and achieve their destination more quickly.
the only person who created an airline that made money was an attorney, Herb Kelleher, by founding Southwest.
The company is constantly trying to stave off rumors of an impending bankruptcy. Meanwhile, the company equity value today is less than it was 50 years ago
These companies are clearly in the Rapids, seeing revenues grow in double digits and they are profitable. They have a very different Lock-in problem.
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