Traditional market research often fails to predict success because it relies on unreliable customer feedback. Real insights come from observing actual behavior, not hypothetical responses.
Dell's shift from declining PCs to growth markets like mobile and cloud is promising despite short-term profit dips.
Companies that defend old markets, like Microsoft and Palm, lose share; innovators like Apple thrive.
GM and Segway's new EN-V faces challenges due to a flawed development process. Without market input, success is uncertain.
Nancy Munro highlights how outdated tech can hinder success and emphasizes the need for innovation.
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